HorseLoverZ Reviews

I ordered a navy blue lead rope with a bull snap. After waiting a month for it to arrive, I found it damaged. It looked like it was bleached which didn't make sense. It had a fairly large portion of bleach but the rest was fine. So as I'm unraveling it, weird crusty stuff is falling off! I don't know what was on it but it was very crusty which was also weird. So I think "That's fine I'll wash it and see if I can get it to work." I start rinsing it with cold water and the dye is coming out! Before I know it the sink is purple/blue so that was fun. At this point I know I'm not going to use it but I put it in the dryer and after 30 minutes I pull it out with. Guess what. The snap has broken! That was probably my fault because it's not meant for a dryer but still. And after multiple attempts to reach them I gave up. So overall, no, I don't recommend them. Steer clear.

It has been over month and I have not received my order, nor have I had any communication. There are tracking numbers on the order which say the item was never shipped and the other tracking number does not exist. I have tried the live chat and to call with no response. Not happy at all. Will never do business with them again.

I placed an order on 11-26-20. After nearly 2 weeks and several messages , I finally got an email stating I needed to verify my shipping address. I did so immediately, its been over a week and it still hasn't shipped.obviously. I won't be getting my gifts in rime. More messages are being ignored. I just sat on hold for 15 minutes with a recording telling me I was moving up in the que just to have another recording say there was no one to help me and hang up on me(during business hours) So, I can't even get a refund. Do not waste your time or money this company is a joke.

"We recently placed an order with horseloverz.com and it was not a good experience at all. Not only was there absolutely no communication from them at all, but it took almost a month to get our order. Then, upon receiving our order we only received one of two items we ordered. We received one of our items and a packing slip that just says "refund" next to the other item. They never even emailed us about it at all. We will never place another order with this site and I would not recommend anyone order from this site."

"We recently placed an order with horseloverz.com and it was not a good experience at all. Not only was there absolutely no communication from them at all, but it took almost a month to get our order. Then, upon receiving our order we only received one of two items we ordered. We received one of our items and a packing slip that just says "refund" next to the other item. They never even emailed us about it at all. We will never place another order with this site and I would not recommend anyone order from this site."

Really awesome! I just called customer service because the item that I had ordered was cancelled due to being out of stock. It was an item that was a part of set so I ended up getting an upgrade after offering them to pay a tiny bit extra. Super awesome customer service for what would be considered a discount store. I'll definitely be recommending them to all my friends.

I ordered nearly $200 worth of merchandise. NONE was ever sent. Every few weeks they deleted items from my order -without notifying me- until I finally just cancelled the last 3 things.

This was my favorite site, but my last 4 orders have all been delayed, back ordered or Canceled by Horseloverz without notification.

Warning~ do not count on getting your stuff.

I ordered a noseband and tie down from this site. First, I tried to use PayPal (very prominently displayed button). Clicking the button completely wiped out my cart and left an error message. I tried this twice. I decided to take a leap of faith and complete the checkout with my credit card. This time I received an order confirmation page. I took a picture of the page (to have as a record until I received an email... I do this with all sites except Amazon). It's a good thing I have this habit. I never received an email confirmation. I called almost a week and a half after placing my order. The automated phone system did not work. I would have gladly "checked on my order" using the system, except that pressing buttons didn't do anything. I finally decided to push the button for "place order." I got a person after a long wait on hold. I was able to give her the order number (from the pic on my phone) and was told that it was in processing and would not be shipped out for several days yet. I expressed my frustration at not receiving any emails and the automated phone not working, but thanked her for her help. I was under the impression the order would still be shipped. After all, a charge from horseloverz.com already appeared on my credit card. When I checked my credit card earlier today, the charge had disappeared. The only reason I noticed is because I track my spending on an app and then balance my accounts with it. The lack of communication is unacceptable, and makes the whole business feel shady.

I purchased a pony coat from Horseloverz.com and received it late and in terrible condition.

It was in an old package that was sun-worn and for a coat much bigger than what was received. When we got the coat out, it was used, rusty, and had hair all over it. We tried to return it; however, they said that it was not received in a resell-able condition and that it would have to be returns or destroyed with no refund either way. We opted to have it shipped back to us, but they did not ship it back to us in the agreed upon time and I had to contact them again to get it back.

We had to pay for shipping all ways (to us originally, back to them for review, and back to us again) and the whole thing has been a hassle.

I am very disappointed with my experience with Horseloverz.com and will not be ordering anything from them again.